Desktop Support Analyst

2 weeks ago


San Antonio, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract employment opportunity for a Desktop Support Analyst to join our team in San Antonio, Texas. This role is integral to our IT operations, requiring skills in troubleshooting, support, installation, training, maintenance, documentation, and communication.


Responsibilities:


• Diagnose and repair both hardware and software issues, ensuring minimal downtime and disruption

• Provide technical support to customers, addressing their IT problems and answering their queries proficiently

• Set up new equipment and implement system upgrades, ensuring all hardware and software is current and optimized

• Educate users on new software, providing necessary training to ensure they are comfortable and proficient in its use

• Regularly check and maintain equipment, updating malware protection devices as necessary to ensure system security

• Document all issues and their solutions, maintaining a comprehensive record of IT activity

• Respond to IT questions through various channels, including email, phone, online chat, or in person, providing clear and helpful advice

• Follow up with customers to ensure their satisfaction with the service provided and to gather feedback for continuous service improvement

• Utilize a range of skills including Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform duties.

• Proven experience as a Desktop Support Analyst or similar role
• Familiarity with Android Development and Apple Devices
• Knowledge and experience with Cisco Technologies and Citrix Technologies
• Proficiency in handling and troubleshooting Computer Hardware
• Familiarity with Dell Technologies and Active Directory
• Experience with Backup Technologies and Configuration Management
• Ability to diagnose and resolve technical issues
• Excellent problem-solving and multitasking skills
• Customer-oriented approach
• Excellent written and verbal communication skills
• Relevant certifications will be considered a plus.

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