Manager of Systems

2 months ago


Danvers, United States Robert Half Full time
Job DescriptionJob Description

As an Infrastructure Manager, you will be responsible for the daily operations of our global corporate infrastructure and IaaS systems. You will lead a team of technical experts, ensuring the stability, scalability, and performance of our systems while maintaining compliance with industry standards.

Key Responsibilities:

  • Team Management: Lead, mentor, and develop your team to deliver exceptional results.
  • Infrastructure Operations: Oversee data center operations, virtual environments, systems, storage, and cloud infrastructure.
  • 24/7 Support: Contribute to a global support team providing round-the-clock assistance.
  • Problem Solving: Lead root cause analysis and resolution management.
  • Resource Management: Manage staffing and allocate resources effectively.
  • Compliance: Ensure adherence to compliance standards (ISO 27001, SOC 2, GDPR, PCI).
  • Issue Management: Coordinate critical issues and ensure timely resolution.
  • Capacity Planning: Track infrastructure needs and plan for upgrades.
  • Inventory and Patching: Manage inventory, upgrades, and patch management.
  • Process Improvement: Define, execute, and measure operational processes.
  • Infrastructure Administration: Monitor systems and manage vendor relationships.
  • Goal Setting: Define and prioritize team goals.
  • Uptime: Ensure system availability and provide on-call support.


Required Qualifications:

  • Bachelor's degree in computer science or related field.
  • 5+ years of experience as a technical manager in a demanding IT environment.
  • Experience with Microsoft SQL, End Point, SharePoint, O365, and other corporate applications.
  • Strong communication skills, both technical and interpersonal.
  • Ability to manage multiple priorities and set appropriate expectations.
  • 5+ years of hands-on experience with:
  • Linux or Microsoft server operating systems
  • Endpoint solutions
  • Security issues and defenses
  • Backup and recovery
  • Internet technologies (HTTP, SSL, LDAP, SMTP, DNS)
  • Cloud orchestration
  • AWS or other major cloud vendor
  • SAN and fiber channel infrastructures
  • Windows server administration
  • Virtualization technologies (VMWare)
  • Clustering solutions
  • Business continuity and disaster recovery planning.




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