Client Technologies Technician

4 weeks ago

Boca Raton, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Client Technologies Technician based in Boca Raton, Florida. In this role, you will be the primary communicator for the project team, with a focus on IT solutions. You will be tasked with handling a variety of responsibilities, from software installation and support to troubleshooting and customer service.

Responsibilities:
• Serve as the primary line of communication for the project team, ensuring smooth operation and collaboration.
• Configure and install software for IT user desktops and laptops, ensuring they are set up for optimal performance.
• Provide installation and support for mobile devices, including laptops, Chromebooks, and similar devices.
• Handle installation and support for Department and vendor network equipment, such as switches, Wireless Access Points (WAP), and more.
• Conduct network cabling installations and terminations, ensuring reliable and secure connections.
• Perform Personal Computer (PC) imaging, configuration, and installations, maintaining the functionality of both Department staff and inmate PCs.
• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware, ensuring up-to-date and efficient systems.
• Maintain desktop software and hardware, conducting regular checks and updates as needed.
• Troubleshoot hardware and software issues for both Department staff and inmate PCs, identifying and resolving problems swiftly.
• Support a mobile workforce, providing necessary IT assistance and guidance.
• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems.
• Document problems and resolutions, maintaining a record of issues and their solutions for future reference.
• Conduct end-user training when applicable, ensuring users are equipped with the necessary knowledge to use their IT systems effectively.
• Deliver quality customer service, addressing all user inquiries and concerns in a timely and detail oriented manner.
• Participate in the testing and evaluation of new desktop packages, contributing to the continuous improvement of our IT systems.
• Implement prototypes, testing and refining new technology solutions.
• Provide support for printers and peripherals, ensuring all devices are functioning correctly.
• Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories.• Excellent customer service skills, with the ability to promptly address and resolve client inquiries.
• Strong communication skills, capable of explaining complex technical issues in simple terms.
• Proven experience in training end-users, with the ability to create and deliver effective training materials.
• Proficiency in Microsoft Outlook and other Microsoft Office applications.
• Experience in auditing, with the ability to identify discrepancies and suggest improvements.
• Familiarity with scanning and troubleshooting hardware and software issues.
• Proven track record in the implementation of technology solutions.
• Experience in deskside support and performing system upgrades.
• Capable of providing customer support and managing configuration of systems.
• Understanding of operating systems, specifically Windows OS.
• Experience in handling terminations and setting up new users.
• Knowledge of desktop hardware and basic computer skills.
• Willingness to work onsite and handle switches, laptop hardware, and other computer hardware.
• Ability to work on prototypes, peripheral equipment, and PC operating systems.
• Familiarity with mobile technologies and their integration with other systems.

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