CSR/Sales Order Processor

2 weeks ago

Pomona, United States WOTM - Partners Professional Full time
Job DescriptionJob Description

Job Description: Bilingual (Tagalog) CSR/Order Processor

Location: Pomona, CA
Schedule/Compensation: M-F 8am-4:30p, $25.00/hr., TTH

We are a well-established, family-owned company in Pomona that has been proudly serving our clients for almost 40 years. We are seeking a seasoned Bilingual (Tagalog) Customer Service Representative (CSR)/Order Processor to join our dynamic team. If you are looking for a long-term career with growth potential, we want to hear from you

Key Responsibilities:

  • Customer Service & Order Processing: Handle customer inquiries and process all incoming orders in a timely and accurate manner.
  • Order Verification: Verify the unit cost and potential discounts for every item on a purchase order and ensure they match the corresponding sales order.
  • Order Adjustments: Process any necessary corrections, deletions, or additions to purchase orders. Notify the warehouse immediately of any updates or changes prior to order shipment.
  • Invoicing: Generate and send accurate invoices to clients based on processed orders.
  • Multitasking: Manage multiple tasks simultaneously in a deadline-driven environment, ensuring precision and customer satisfaction.
  • Communication: Maintain clear and professional communication with clients, vendors, and internal teams to ensure smooth order fulfillment and resolution of issues.
  • Attention to Detail: Ensure all data entered into the system is accurate, consistent, and up-to-date to prevent any issues with order processing, invoicing, or shipping.

Qualifications:

  • Bilingual in Tagalog and English: Strong communication skills in both languages (written and verbal) are essential for interacting with our diverse customer base *preferred
  • Experience: Minimum of 2-3 years in a similar CSR or order processing role, preferably in a manufacturing or construction-related industry.
  • Attention to Detail: Ability to focus on accuracy and handle a variety of tasks simultaneously.
  • Strong Multitasking & Organizational Skills: Ability to work efficiently in a fast-paced, deadline-driven environment.
  • Technical Proficiency: Familiarity with order processing systems and MS Office Suite (Excel, Word, etc.).
  • Commitment: We are looking for someone who is interested in long-term growth and stability with our company (at least 10 years)
Company DescriptionOur Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.Company DescriptionOur Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

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