Customer Service Representatives
5 days ago
Shift: 9-5, M-F on-site
Duration: 6-month contract to hire (Will be automatically converted at the completion of the contract).
Job Description:
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
Day to Day:
- Assist customers, drivers, and business partners (Lowes, Home Depot, Pelaton, etc) via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Requirements:
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
- At least 1 year of customer service experience within a 3PL, Logistics, or Transportation Industry
- High school diploma or equivalent
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
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