Bilingual Account Officer
2 months ago
Are you passionate about delivering exceptional member service and fostering strong financial relationships? Do you thrive in a bilingual environment where you can make a meaningful impact on a diverse community? If so, you may be thrive in our client's team as a Bilingual Account Officer
As an integral part of our branch operations, you'll have the opportunity to assist members with their financial needs, guide them through loan and account processes, and provide sound financial advice—all while ensuring excellent communication in both English and Spanish.
Reporting to the Branch Manager, the Bilingual Account Officer is responsible for:
- Onboarding new members and building strong relationships.
- Preparing loan applications and providing recommendations to lending authorities.
- Making decisions on account and loan requests within established policies.
- Offering bilingual support to ensure clear communication and exceptional service.
Key Responsibilities:
- Disburse loan proceeds and open/close member accounts.
- Review loan and account applications with precision and care.
- Maintain comprehensive product knowledge and educate members on credit reports.
- Provide tailored financial guidance and communicate account and loan decisions clearly in both English and Spanish.
- Meet and exceed sales goals through proactive engagement.
- Perform teller duties and maintain a professional and positive work environment.
Why You'll Love Working Here:
- Contribute to a supportive and community-focused environment.
- Use your bilingual skills to make a meaningful impact on our diverse membership.
- Gain opportunities for professional development and growth.
- Be part of a team that values excellence, accountability, and member satisfaction.
This is a long-term, full-time opportunity coming available due to a promotion. Comprehensive, competitive benefits package + monthly performance incentives There's more to learn about this dynamic opportunity... If you’re a motivated, bilingual professional looking for a role where you can make a difference, apply today Or call our team to discuss further Erin, Christin and Paige are great points of contact for this role and can be reached at 563.359.3995.
What We’re Looking For:
- Education: High School diploma or equivalent.
- Experience: 3–5 years of similar or related experience, including cash handling.
Skills:
- Fluent in English and Spanish, both written and verbal.
- Exceptional communication and organizational abilities.
- Strong analytical and decision-making capabilities.
- Knowledge of credit consumer laws and credit union operations.
- Proficiency with computers and a knack for selling financial products.
- Professional, team-oriented, and resilient under pressure.
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