UX Researcher

3 months ago

Louisville, United States TEKsystems Full time
Job DescriptionJob Description

User Research Strategist
Seeking a highly motivated user researcher who is passionate about understanding customers’ needs, behaviors, and attitudes to inform digital strategy and product development decisions. The ideal candidate will have a strong understanding of qualitative and quantitative research methodologies and several years of experience structuring and conducting user research studies.

Responsibilities 
• Translate unanswered questions and unexplored opportunities into well-defined research problems matched with suitable methodologies
• Draft research plans, protocols, and screeners and recruit and schedule research participants
• Conduct research using a variety of research methodologies, including field observations, user interviews, focus groups, card sorting, etc. 
• Synthesize qualitative and quantitative data to uncover actionable insights and strategic opportunities for innovation
• Translate insights into compelling stories and artifacts that grow customer understanding and build empathy
• Communicate research findings and recommendations to stakeholders and leadership in a clear, concise, and compelling manner
• Partner with design and development to embed the voice of the customer into the product experience 
• Facilitate workshops with multidisciplinary teams and users to build empathy, inspire ideation, and prioritize solutions

Qualifications
• BS, MS, or PhD in Human-Computer Interaction, Psychology, or related field
• 3+ years hands-on experience planning and conducting user research
• In-depth understanding of qualitative and quantitative research methodologies
• Examples of projects where research insights led to informed decisions
• Excellent written and verbal communication skills
• Self-motivated, detail-oriented, and able to manage multiple projects
• Experience with design thinking and agile environments a plus

• 3+ years hands-on experience planning and conducting user research
• In-depth understanding of qualitative and quantitative research methodologies
• Examples of projects where research insights led to informed decisions

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