Customer Service Representative

2 days ago


Minneapolis, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Customer Service Representative to join our team in the Healthcare/NHS industry, based in Minneapolis, Minnesota. In this role, you will be primarily tasked with customer-oriented responsibilities, including processing applications, maintaining customer records, and handling inquiries. This role provides a long-term contract employment opportunity.

Responsibilities:
• Efficiently handle customer inquiries and provide appropriate responses
• Process customer applications with precision and speed
• Continuously monitor customer accounts and take necessary actions
• Maintain up-to-date and accurate records of customer interactions
• Employ the use of video tools in providing customer service
• Utilize R Code in the execution of your daily tasks
• Deliver service in accordance with healthcare-specific standards, such as HealthCare.gov and TRICARE
• Navigate offshore tasks effectively
• Work within the NIS framework in managing customer information.• Proven experience in a Customer Service role, preferably within the Healthcare/NHS industry.
• Demonstrable knowledge and understanding of HealthCare.gov and its services.
• Proficiency in using video conferencing tools for customer interaction.
• Familiarity with TRICARE, the healthcare program for uniformed service members, retirees, and their families.
• Experience in working with National Information Standards (NIS) in the healthcare context.
• Basic understanding of R Code, demonstrating analytical thinking and problem-solving ability.
• Comfortable working in an offshore environment, coordinating with teams across different locations.

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