Bilingual Customer Service Representative

2 weeks ago


Phoenix, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a contract for a permanent position as a Bilingual Customer Service Representative in Phoenix, Arizona. The role is primarily situated in a hybrid work environment, with a balance of remote work and in-office duties. This position is focused on customer service in the insurance industry, where the individual will be a key player in retaining and enhancing customer relationships.

Responsibilities:

• Serve as a primary point of contact for customers, providing comprehensive information about insurance products and services
• Manage both inbound and outbound calls, addressing inquiries, resolving concerns, and assisting those who wish to modify their insurance coverage
• Utilize effective sales techniques to reinforce the value of our products and services, aiming to retain customers considering cancellation
• Contribute to premium collection processes, including current and overdue payments
• Deliver detailed information regarding policy statuses to clients
• Handle basic technical troubleshooting related to website or app issues, ensuring a smooth digital experience for our customers
• Consistently meet or exceed departmental standards, including quality, average handle time, after-call work, and other key performance indicators
• Contribute to organizational objectives by supporting process improvements and providing insightful feedback to leadership
• Demonstrate flexibility in working various shifts within the designated timeframe, adhering to the hybrid work schedule
• Reflect company values such as personal connection, empathy, problem-solving, and ownership in daily interactions and operations.• Proficiency in both English and Spanish languages
• Exceptional customer service skills
• Excellent communication abilities
• Proven sales experience
• Ability to provide training for staff members
• Understanding of company policies and planning processes
• Committed to quality assurance
• Experience in handling both inbound and outbound calls
• Familiarity with insurance industry practices
• Capable of supervising a team
• Knowledge about time management techniques
• Ability to manage benefit functions
• Strong leadership skills
• Experience with hiring processes
• Ability to troubleshoot and solve problems
• Familiarity with collection processes
• Proficiency in managing and updating websites
• Experience with claim administration
• Understanding of best practices in the industry
• Excellent time management skills
• Experience in selling products or services
• Ability to execute tasks efficiently
• Ability to collaborate effectively with a team.

  • Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionWhy Apply?Work for a top insurance agency in ArizonaCompetitive pay & benefits Weekly pay structure Easy application & interview processJob Title: Spanish Bilingual Customer Service RepresentativePlacement Type: Contract (26 weeks) with ability to go internal or extend Pay Rate: $20 - 21/hrLocation: Hybrid (3 days onsite 2 days...


  • Phoenix, United States Sunrise Systems, Inc. Full time

    Job Title: Bilingual-Customer Service Representative Job ID: 24-05320 Location: Phoenix, AZ (Hybrid Work Schedule, 3 days in office, 2 days remote) Duration: 06 months on W2 Contract with TEMP TO PERM opportunity.   Interview Process: 1 interview with the hiring manager - WEBEX Job Hours: 8:30am- 5:00pm Mountain Time , Monday-Friday Training:...


  • Phoenix, United States TSR Consulting Services, Inc. Full time

    81059TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.Our client, a leading insurance company is hiring a Bilingual Customer Service Representative. Please ONLY local candidates to Phoenix AZ. MUST be FLUENT in Spanish. MUST have 3-5 years’ experience in Insurance.Job Hours: 7:30am-8:00pm central time, some Saturday...


  • Phoenix, United States TSR Consulting Services, Inc. Full time

    81059TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.Our client, a leading insurance company is hiring a Bilingual Customer Service Representative. Please ONLY local candidates to Phoenix AZ. MUST be FLUENT in Spanish. MUST have 3-5 years’ experience in Insurance.Job Hours: 7:30am-8:00pm central time, some Saturday...


  • Phoenix, United States Sunrise Systems, Inc. Full time

    Job Title: Bilingual Customer Service RepresentativeLocation: Phoenix, AZ (Hybrid Work Schedule, 3 days in office, 2 days remote)Duration: 06 months on W2 Contract with TEMP TO PERM opportunity. Note:Job Hours of operation 7:30am-8:00pm central timeJob Schedule-Some Saturday hours may be required.Locations: Phoenix, AZ 2155 W Pinnacle Peak Road #100Job...


  • Phoenix, United States ICONMA Full time

    Our Client, a Property and Casualty Insurance company, is looking for a Bilingual Customer Service Representative for their Phoenix, AZ location. Responsibilities: The Client Representative role supports the Client contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment,...


  • Phoenix, United States Insight Global Full time

    Job Description Insight Global is looking for a bilingual receptionist to join a growing organization in Northern Phoenix. This role will be onsite Monday through Friday from 7:00am till 4:00pm. The ideal candidate will be professional in communication and appearance as clients/customers will be visiting the site often. They will be handling all phone calls...


  • Phoenix, United States Acro Service Corp Full time

    Job Title : Bilingual Call Center AgentDuration : 07 Months Contract (possibility of extension)Location : Phoenix AZ (Remote)Pay Rate: $20 per hour on w2/without benefits.***Candidate must be Spanish-speaking.***Description:Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by...


  • Phoenix, United States Acro Service Corp Full time

    Job Title : Bilingual Call Center AgentDuration : 07 Months Contract (possibility of extension)Location : Phoenix AZ (Remote)Pay Rate: $20 per hour on w2/without benefits.***Candidate must be Spanish-speaking.***Description:Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by...


  • Phoenix, United States TSR Consulting Full time

    About TSR: TSR is a relationship-based, customer-focused IT and technical services staffing company. For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely...


  • Phoenix, United States Insight Global Full time

    Job Description Insight Global is looking for a bilingual receptionist to join a growing organization in Northern Phoenix. This role will be onsite Monday through Friday from 7:00am till 4:00pm. The ideal candidate will be professional in communication and appearance as clients/customers will be visiting the site often. They will be handling all phone calls...


  • Phoenix, United States Insight Global Full time

    Job Description Insight Global is looking for a bilingual receptionist to join a growing organization in Northern Phoenix. This role will be onsite Monday through Friday from 7:00am till 4:00pm. The ideal candidate will be professional in communication and appearance as clients/customers will be visiting the site often. They will be handling all phone calls...


  • Phoenix, United States Guild Mortgage Full time

    Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The...


  • Phoenix, United States Credit Solutions Full time

    Credit Solutions of Lexington, KY is seeking to hire a full-time Bilingual/Spanish speaking Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply today! Customer...


  • Phoenix, United States TSR Consulting Full time

    About TSR: TSR is a relationship-based, customer-focused IT and technical services staffing company. For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely...


  • Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Position Type Full-Time Salary Range $17.50 - $22.50 Hourly Travel Percentage None Job Shift Day Description The Pension Customer Service Representative primarily focuses on assisting members with questions regarding Pension and Annuity Benefits. Responsibilities:Customer Service Provide high quality customer...


  • Phoenix, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionBilingual Healthcare Customer ServiceRequired to have previous Healthcare experienceMain location: Onsite in Phoenix, AZ 85008 (Training will be two weeks in Mesa, AZ 85204)Contract timeline: 3 – 6 months contracted (potential to convert based on need)Schedule: 8AM – 5PMPay Range: $17.50 per hourResponsibilities:Greeting...


  • Phoenix, United States Bell Ford Full time

    Bell Ford is NOW HIRING Service Advisors to work in our high volume, full service automotive service center. We are actively seeking an outgoing, customer service representative to handle our customer's repair needs while at the same time investing effort into reaching the department's profitability goals. We are looking for experience in the Automotive,...


  • Phoenix, United States Acro Service Corp Full time

    Job title :: Unclaimed Property Representative (Hybrid)Payrate :: $18 per hour without benefits (MAX)Duration :: 12 Months Contract (Possible Extension or FTE)Location :: Phoenix, AZ, 85007 (Hybrid Flexibility)Shift :: Mon-Fri [8 AM – 5 PM]Position Overview: The Unclaimed Property Hotline Representative serves as the primary point of contact for Unclaimed...


  • Phoenix, United States Acro Service Corp Full time

    Job title :: Unclaimed Property Representative (Hybrid)Payrate :: $18 per hour without benefits (MAX)Duration :: 12 Months Contract (Possible Extension or FTE)Location :: Phoenix, AZ, 85007 (Hybrid Flexibility)Shift :: Mon-Fri [8 AM – 5 PM]Position Overview: The Unclaimed Property Hotline Representative serves as the primary point of contact for Unclaimed...