IS Support Technician
3 weeks ago
Required Skills: Minimum of 1 to 2 years’ experience with installation and configuration of Windows 7 & Windows 10. Hardware Refresh Experience, Outstanding Customer Service Skills, knowledge of PXE Boot, Desktop Troubleshooting, Configuring Printers and Peripheral Devices (Scanners, Credit Card Readers, Signature Pads). Basic understanding of networking, telecom and SCCM a big plus.
Job Description
The positions are staff augmentation to the existing team as they are in the middle of their migration to Windows 11 at all hospitals/clinics.
Schedule: 11:30am-8pm, shifts varied throughout week
Follows established process and procedures to deliver, configure, monitor, test, maintain and troubleshoot end-point devices, applications or networks. Performs accurate documentation. Read and interpret technical documentation to complete moves, changes, and break/fix for hardware or software components. Participates on cross functional, integrated teams to troubleshoot moderately complex issues. Acts as a liaison between customers and vendors to ensure requests, issues and problems are resolved in a timely manner. Functions under direct supervision and may be required
to be on call.
Excellent critical and analytical thinking and excellent customer service skills. Exhibit excellent written and verbal communication skills. Advanced troubleshooting skills. Excellent organizational skills. Excellent understanding of the operations and functions of end-point devices, including (but not limited to) PCs, software, network switches, printers, patch panels, phones or faxes. Good understanding of cable plant infrastructure.
There are currently 15,000 end users that the team supports both clinical and operations. There are 60 total locations throughout San Diego which include physician offices, clinics in addition to the 5 main hospitals.
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