Customer Service Representative

2 weeks ago

Los Angeles, United States TEKsystems Full time
Job DescriptionJob Description

Regal Medical – Lakeside Community Healthcare

Website: https://www.regalmed.com/

Job Title: Phone Agent 

Pay Rate: Starts at $21/hr 

Hours: Monday through Friday, 8:00 AM-5:30 PM

Address: (100% On-Site Position) Northridge, CA

Job Duties:

• Receives incoming calls through phone queues involving multiple issues from Members and Health Plans.

• Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.

• Anticipates our customers/caller’s needs: Understanding the wants and needs of customers, listening for cues and identifying how to respond and determining what level of intervention they may need.

• Utilizes standardized processes, tools, Also resolves routine or complex issues relating to services provided by a provider within the medical group. This can include eligibility, referral status, process designated referrals, and provider availability and members claim related issues.

• Maintain patient confidentiality so that HIPAA compliance is observed at all times.

• Process member’s demographic updates.

• Ability to work independently in the resolution of telephonic issues.

• Handles designated assignments and prioritize work in order to maintain workflow.

• Performs fax functions as needed.

• Ensures written and verbal communication with all levels of management, staff, vendors and property management or accurate and with good grammar.  

• Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment and patience.

• All additional duties as directed by management.

Education and/or Experience:

• Minimum two (2) years of customer service and public relations experience in a medical setting.

• High School Diploma or equivalent is required.

• Bilingual is a plus: Vietnamese, Farsi, Armenian, Tagalog, Spanish, Russian.

• Ability to deal responsibly with matters of a confidential nature.

• Ability to multi-task and meet deadlines in a high stress environment

• Must have excellent communication skills, both verbal and written.

• Ability to read, write and understand the English language.

• Pleasant telephone manner as well as telephone etiquette

• The ability to distinguish the differences between CPT, HCPCS, Revenue, and ICD coding.

• Proficient in MS Office programs (i.e., Word, Excel, Outlook, Access and Power Point).

• Knowledge of computers, faxes, printers and all other office equipment.

• Self-starter, willing to take on multiple tasks.

• Must be able to review and interpret health plan benefits and provider contracts.

• Able to interface with customers both internal and external of RMG.

• Typing 45 WPM with accuracy.

• Ability to communicate effectively orally and written answering and resolving a minimum of 65 calls per day with matching documentation.

• Strong organizational skills with emphasis on prioritizing and attention to details.

• Managed Care experience is a plus.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Customer Service Representative

    1 month ago

    Los Angeles, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized work environment.Responsibilities:Greet...

  • Customer Service Representative

    1 month ago

    Los Angeles, California, United States C and R Restaurant Group Full time

    Customer Service RepresentativeWe are seeking a friendly and helpful Customer Service Representative to join our team at C and R Restaurant Group. As a Customer Service Representative, you will be the first face that customers see when they walk through the door or first voice they hear when they place a drive-thru order. Your role will be to set the tone...

  • Customer Service Representative

    4 weeks ago

    Los Angeles, California, United States Woongjin, INC. Full time

    Customer Service Representative Job Description:We are seeking a skilled Customer Service Representative to join our team at Woongjin, INC. As a Customer Service Representative, you will be responsible for maintaining regular communication and collaboration with our 3PL call center, ensuring alignment and addressing any issues that may arise.Key...

  • Customer Service Representative

    2 weeks ago

    Los Angeles, United States Pirate Staffing Corp Full time

    Recruiting employees Processing payroll Telemarketing, bricking, and sales Filling orders Answering phone calls and emails in a professional manner. Working well in a team environment. Willing to learn. Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    1 week ago

    Los Angeles, United States ABM Industries Full time

    ABM Industries - JobID: 103425 [Customer Service Representative] As a Customer Service Representative at ABM Industries, you'll: Be responsible for assisting airline passengers at the airport requiring assistance other than transportation; Demonstrate excellent communication and problem solving skills...Hiring Immediately >>

  • Customer Service Representative

    2 months ago

    Los Angeles, United States Airport Marina Honda Full time

    Airport Marina Honda has a great opportunity with great pay and fabulous benefits for the position of Customer Service Representative. The ideal candidate will be professional and positive, with a very friendly and outgoing attitude. The Customer Service Representative is responsible for ensuring customer satisfaction and communicating with our service...

  • Customer Care

    2 months ago

    Los Angeles, United States Crystal Stairs Full time

    We are seeking a quality Customer Service Representatives to provide excellent customer service to our internal and external clients. In this important and highly visible position, you will be greeting clients, explaining our program requirements and Customer Service, Customer Service Representative, Customer Care, Representative, Operations, Retail

  • Customer Service Representative

    4 weeks ago

    Los Angeles, California, United States 2Bros Services Full time

    We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. In this role, you will be responsible for responding to customer inquiries, resolving technical issues, and providing product information in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, or...

  • Customer Service Representative

    1 month ago

    Los Angeles, California, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 weeks ago

    Los Angeles, California, United States Domino's Pizza LLC Full time

    Are you a people person?Do you have a knack for providing top-notch customer service?At Domino's Pizza LLC, we're looking for talented individuals to join our team as Customer Service Representatives.As a Customer Service Representative, you will be the face of our company, interacting with customers and providing them with a world-class...

  • Customer Service Representative

    1 month ago

    Los Angeles, California, United States Domino's Pizza LLC Full time

    Domino's Pizza Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a...

  • Customer Service Representative

    6 months ago

    Los Angeles, United States Airport Marina Honda Full time

    Airport Marina Honda has a great opportunity with great pay and fabulous benefits for the position of Customer Service Representative. The ideal candidate will be professional and positive, with a very friendly and outgoing attitude.The Customer Service Representative is responsible for ensuring customer satisfaction and communicating with our service...

  • Customer Service Representative

    2 weeks ago

    Los Angeles, United States Moon Moments Ltd Full time

    Customer Service Representative Are you passionate about delivering outstanding customer service and driving sales success? Do you thrive in a dynamic, fast-paced environment? We have an exciting opportunity for a Customer Service Representative to join our client's prestigious company in California! Responsibilities: Professionally engage with customers,...

  • Customer Service Representative

    3 weeks ago

    Los Angeles, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value...

  • Customer Service Representative

    3 weeks ago

    Los Angeles, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value...

  • Customer Service Representative

    1 month ago

    Los Angeles, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    2 months ago

    Los Angeles, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value...

  • Customer Service Representative

    2 months ago

    Los Angeles, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    1 month ago

    los angeles, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    2 months ago

    Los Angeles, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...