Banking Customer Service

2 weeks ago

Gresham, United States BCForward Full time
Job DescriptionJob Description

Job Title:  Banking Customer Service
Location: Gresham, OR 97230
Expected Duration: 12+ Months Contract
Shift: Monday through Friday (8:00 am to 5:00 pm)
5 DAYS ON SITE REQUIRED for the first 30 days and potentially longer depending on training needs. Following training, Candidates will be required in the office 3 days per week(Tuesday-Thursday) Shift hours are from 8-5 pm 

Job Description:
Oversees the implementation, integration, effectiveness, and adherence to the change management process. Assesses the impact, cost-benefit, and risk of proposed changes. Coordinates the change planning and implementation process. Manages the implementation of end-to-end large-scale application changes. Maintains continuous communications with stakeholders, IT, and business teams. Consults on large-scale and complex change management programs across the organization. Integrates change management process with other service management functions. Provides day-to-day supervision of the change team, ensuring high levels of system/service availability of all systems.

The Commercial Customer Service Banker is the primary contact for commercial banking customers utilizing Treasury Management, depository, and loan services. Maintains and expands the relationship with customers by providing overall customer support services. Works proactively to identify potential problems, compliance issues, and maximize client satisfaction and encourage expansion of the relationship. Identifies products and services that meet customer's needs. Develops working knowledge of assigned areas and accounts through frequent client contact and execution of standard departmental procedures. Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.

Basic Qualifications:
- Associate degree, or equivalent work experience
- Three to five years of experience in the financial services industry

Duties and Responsibilities Include:
• Service customer's phone and email inquiries.
• Assist customers in navigating online platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
• Assist customers with their deposit and loan questions.
• Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expand knowledge base.

Preferred Skills/Experience:
- Excellent verbal, written, and interpersonal communication skills
- Outstanding customer service and problem-resolution skills
- Proficient computer skills, especially Microsoft Office applications
- Experience with department-specific systems
- Advanced knowledge of departmental and bank products and services
• Technical support and/or browse skills
• Preferred understanding of digital capabilities with experience in an Information Technology environment
• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations
 

Company DescriptionAbout BCforward
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Company DescriptionAbout BCforward\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.\r
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\r
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.\r
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

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