Printing Account Manager
4 weeks ago
Copy Doctor is a leading provider of high-quality printing services with 25 years of experience. We offer a wide range of services to meet the needs of our clients, from small businesses to large corporations. Our commitment to quality, friendly service, and customer satisfaction sets us apart in the industry.
Job Summary:
We are seeking a dynamic and driven Account Manager with inside sales experience and a passion for graphic design. This role will focus on building and maintaining strong relationships with our clients, providing exceptional service, and ensuring that their printing needs are met efficiently and effectively.
Key Responsibilities:
- Manage and grow a portfolio of client accounts, acting as the main point of contact for all printing projects.
- Collaborate with clients to understand their printing needs and recommend appropriate solutions.
- Develop and maintain strong client relationships through regular communication and exceptional service.
- Work closely with the production team to ensure timely delivery of high-quality printed materials.
- Prepare and present sales proposals, quotes, and contracts to clients.
- Identify opportunities to upsell additional services such as design work, specialized printing techniques, or expanded product offerings.
- Provide graphic design input and review files to ensure compatibility with printing requirements.
- Assist in troubleshooting and resolving client concerns or project challenges in a timely and professional manner.
- Maintain accurate records of client interactions and project details in CRM software.
- Stay updated on industry trends, new products, and technological advancements to offer the best solutions to clients.
Requirements:
- 2+ years of inside sales experience, preferably in the printing or related industry.
- Basic knowledge of graphic design principles and experience with design software (e.g., Adobe Creative Suite, InDesign, etc.).
- Excellent communication and interpersonal skills with the ability to build strong client relationships.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
- Proficiency in using CRM software to track client interactions and sales progress.
- Team player with a proactive and client-focused approach.
Preferred Qualifications:
- Experience in the printing industry or related field.
- Graphic design experience or a strong understanding of print-ready file preparation.
Benefits:
- Health, dental, and vision insurance
- Paid time off
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