Pharmacy Technician

2 weeks ago


Moline, Illinois, United States Optum Full time

Role Summary

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Pharmacy Technician at Optum, you will be part of a team that directly improves health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

About the Job

As a Pharmacy Technician, you will be responsible for shadowing to demonstrate what right looks like as a fully proficient Technician. You will positively contribute to overall team motivation and drive team engagement. You will also be responsible for interpreting providers' prescriptions and creating orders, assessing, inputting and retrieving prescription, medical/lab and reimbursement information from the computer system.

Responsibilities

  • Prescription requests
  • Entry, billing, and submittal of the customer's order to fulfillment for delivery assist with operations support, training, and process improvements
  • Contribute to updating Standard Operating Procedures (SOPs) and team content
  • Creation/routing of pharmacy orders through receipt
  • Demonstrate handling both inbound and outbound member/patient calls
  • Prep and scan documents, verify member/patient data submit prescription orders in computer system
  • May contact members/patients/providers to validate data, request payment information and establish priority of order or delivery details
  • Applies knowledge/skills to a range of moderately complex activities
  • Demonstrates great depth of knowledge/skills in own function
  • Acts as a technical resource to others in own function
  • Proactively identifies solutions to non-standard requests
  • Solves moderately complex problems on own
  • Works with team to solve complex problems
  • Plans, prioritizes, organizes, and completes work to meet established objectives
  • Provide an exceptional customer experience with every interaction
  • Provide a holistic approach to case management by completing the following duties for each customer assigned
  • Extensive work experience within own function
  • Work is frequently completed without established procedures
  • Works independently
  • May coordinate others' activities

Requirements

  • Active and unrestricted State NHA CpHT license OR Nationally Certified Pharmacy Technician license via EXCPT OR PTCB without restrictions OR the ability to obtain one of the listed licenses prior to start date
  • 3+ years of experience as a Pharmacy Technician
  • Currently resides in Illinois or Iowa
  • Ability to work Monday - Friday between the hours of 7:00 AM - 6:00 PM CST (40 hours per week)
  • 18 years of age or older

Preferred Qualifications

  • Patient Experience
  • Call-center or telephonic work

About Optum

At Optum, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Equal Employment Opportunity

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


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