Pharmacy Technician

3 weeks ago


Moline, Illinois, United States UnitedHealth Group Full time

About the Role:

As a Pharmacy Technician - Home Delivery Specialist at UnitedHealth Group, you will play a vital role in improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Our team is guided by diversity and inclusion, and we are committed to advancing health equity on a global scale.

You will be responsible for shadowing to demonstrate what right looks like as a fully proficient Technician, positively contributing to overall team motivation, and driving team engagement.

As permitted by state regulation, you will interpret providers' prescriptions and create orders, assess, input, and retrieve prescription, medical/lab, and reimbursement information from our computer system.

Schedule:

Monday – Friday, 8:30am – 5:00pm CST

If you reside in Illinois or Iowa, you'll enjoy the flexibility to telecommute as you take on some tough challenges.

Primary Responsibilities:

  • Prescription requests
  • Entry, billing, and submittal of the customer's order to fulfillment for delivery
  • Assist with operations support, training, and process improvements
  • Contribute to updating Standard Operating Procedures (SOPs) and team content
  • Creation/routing of pharmacy orders through receipt
  • Demonstrate handling both inbound and outbound member/patient calls
  • Prep and scan documents, verify member/patient data, submit prescription orders in our computer system
  • May contact members/patients/providers to validate data, request payment information, and establish priority of order or delivery details
  • Applies knowledge/skills to a range of moderately complex activities
  • Demonstrates great depth of knowledge/skills in own function
  • Acts as a technical resource to others in own function
  • Proactively identifies solutions to non-standard requests
  • Solves moderately complex problems on own
  • Works with team to solve complex problems
  • Plans, prioritizes, organizes, and completes work to meet established objectives
  • Provide an exceptional customer experience with every interaction
  • Provide a holistic approach to case management by completing the following duties for each customer assigned
  • Extensive work experience within own function
  • Work is frequently completed without established procedures
  • Works independently
  • May coordinate others' activities

Required Qualifications:

  • High School Diploma/GED (or higher)
  • Active National Pharmacy Technician Certification (ExCPT or PTCB) or ability to obtain prior to start date
  • 1+ years of experience working in a retail pharmacy
  • Reside in Illinois or Iowa

Preferred Qualifications:

  • Previous Health Care Experience
  • Call-center or telephonic work

About UnitedHealth Group:

We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life.

Our mission is to help people live healthier lives and make the health system work better for everyone.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere:

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


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