Senior Content Quality Assurance Specialist

2 weeks ago

GondrecourtleChâteau, Grand Est, United States Stride Full time
Job Summary

We are seeking a highly skilled Senior Content Quality Assurance Analyst to join our team at Stride, Inc. This role plays a critical part in ensuring the quality of our proprietary and third-party products, providing functional support to the Curriculum Quality Assurance department.

Key Responsibilities
  • Conduct thorough content quality assurance testing on digital-based course assets across multiple points in the production cycle.
  • Review course assets for grammar, internal consistency, accessibility, and adherence to style and design guides, ensuring LMS platform settings and functionality are correct.
  • Produce concise and complete deficiency reports for the development team to use.
  • Collaborate with development and deployment teams to remedy any deficiencies or defects.
  • Support the Curriculum Quality Assurance Manager with various projects, contributing insights and assisting as needed.
  • Effectively communicate project status, issues, and information, both verbally and in writing.
  • Identify emerging issues from the review process that may lead to new requirements for future versions of process documents.
  • Assist in collecting, analyzing, and interpreting quality metrics and performance data to identify trends, patterns, and areas for improvement.
  • Support the Curriculum Quality Assurance Manager in training and onboarding new team members and/or vendors.
  • Collaborate with the Curriculum Quality Assurance Manager to identify opportunities for process improvement and efficiency gains within quality assurance projects.
Requirements
  • Bachelor's degree in instructional design, e-learning, or a curriculum-related field with 1-3 years of related experience.
  • Microsoft Office proficiency, including Outlook, Word, Excel, PowerPoint, Project, and Visio.
  • Ability to clear required background check.
Preferred Qualifications
  • Familiarity with the K-12 education space and/or online learning environment.
  • Experience with creating and editing end-user content in SharePoint or similar knowledge base.
  • High-level understanding of robotic process automation and AI.
  • Positive and proactive attitude, fostering a collaborative and supportive work environment.
  • Ability to anticipate needs and issues ahead of time and react accordingly.
  • Experience working with one or more Learning Management Systems (LMS).
  • Knowledge of tools, concepts, and editing/content QA methodologies.
  • Demonstrated experience training new staff on processes and procedures.
  • Experience providing a high level of detail while reviewing web-based materials for grammar, continuity, content completeness, accessibility, and functionality.
  • Familiarity with WCAG accessibility standards.
  • Experience in proofreading/copyediting content.
  • Experience with content management systems.
  • Strong English grammar knowledge, including spelling, punctuation, and syntax rules.
  • Experience in reviewing/testing the functionality and usability of online content.
  • Passion for product improvement and user satisfaction.
  • Flexible self-starter who can work effectively independently and as part of a team in a 100% online position.
  • Ability to communicate project status, issues, and information effectively and clearly, both verbally and in writing.
  • Detail and process improvement oriented.
  • Experience with ticketing systems (e.g., JIRA, etc.).
  • Familiarity with the Chicago Manual of Style.
  • Familiarity with communication tools such as Teams, Slack, Zoom, or similar.
Work Environment

This position is virtual and open to residents of the 50 states, D.C.

Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level.

Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections.

We anticipate the salary range to be $58,000 to $75,000.

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