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Customer Service Representative

4 weeks ago

Bonita Springs, Florida, United States State Farm Insurance Full time
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Assist customers with policy changes, inquiries, and complaints.
  • Provide accurate and timely information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Follow company policies and procedures to ensure compliance with insurance regulations.
  • Stay updated on industry trends and changes in insurance policies.
  • Continuously improve knowledge and skills through training and development opportunities.

Requirements:
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.