Customer Service Representative

23 hours ago


Bonita Springs, Florida, United States HomeTeam Pest Defense Full time
Deliver Exceptional Customer Experiences

At HomeTeam Pest Defense, we're committed to providing a delightful experience for every customer. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Provide positive customer experiences that drive customer loyalty and retention.
  • Communicate effectively with internal and external customers, providing timely and accurate information.
  • Initiate new services, answer questions, and resolve issues in a professional and courteous manner.
  • Enter service-related notes in our system software to ensure seamless communication and record-keeping.
  • Escalate complex inquiries or problems to managers as needed.
Perks and Benefits:
  • $37,400 annual salary.
  • Off weekends.
  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • TeleHealth Services.
  • Pet Insurance.
  • 401(k) plan with company match up to 6%.
  • Employee stock purchase plan.
  • Paid time off and holidays.
  • Employee discounts.
  • Tuition reimbursement.
  • Dependent scholarship awards.
  • Opportunities for professional growth and advancement.
Why HomeTeam?
  • HomeTeam is the #1 pest management company to homebuilders.
  • We perform over 2,000,000 services annually.
  • We have exclusive technology with our Taexx built-in pest control system during a home's construction.
  • The pest management industry is growing and recession-resistant.
  • We have a Women's Leadership Initiative that inspires, empowers, and assists women in their professional development.
  • We are financially stable and growing as a subsidiary of Rollins, Inc.
Qualifications:
  • 1 year of previous customer service experience.
  • Entry-level customer service skills and techniques.
  • Basic understanding of computers.
  • Entry-level skill in using company telephone features.
  • Must be 18 years or older with a high school diploma or GED.
Physical Demands and Working Environment:
  • Candidates must meet physical job requirements and safely perform job duties with or without accommodation.
  • Job is eligible for hybrid working arrangements after training is completed.


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