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Customer Service Representative

2 months ago

Jos South, Plateau State, United States Planet Fitness Full time
Job Summary

The Customer Services Associate will be responsible for delivering exceptional member experiences by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.

Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.