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Retail Sales Specialist

2 months ago


Washington, Pennsylvania, United States Tapestry Full time

Company Overview

Tapestry is a renowned global fashion organization, established in New York in 1941. Guided by the innovative vision of our Creative Director, Stuart Vevers, we are dedicated to crafting exquisite products that empower individuals to express their true selves.

As a proud member of the Tapestry family, we are committed to pushing boundaries and fostering an environment that embraces creativity, equity, and inclusivity. For more insights into our dedication to diversity, please visit our Our People page.

Sales and Customer Engagement

  • Address customer needs with proactive and solution-oriented approaches.
  • Make lasting impressions by presenting oneself in a polished and sophisticated manner that aligns with Tapestry's style guidelines.
  • Exhibit Tapestry's expectations for sales and service consistently.
  • Adapt personal selling strategies to enhance overall store performance.
  • Deliver confident, friendly, and authentic service that resonates with customers.
  • Manage multiple customer interactions simultaneously, stepping away as needed.
  • Follow up with customers sincerely to encourage sales closure.
  • Be attuned to customer cues and adjust approaches accordingly.
  • Complete daily responsibilities without compromising service quality or Tapestry standards.

Work Environment and Team Dynamics

  • Inspire enthusiasm and positivity towards a shared mission.
  • Encourage teamwork, trust, and collaboration among peers and supervisors.
  • Demonstrate confidence in customer interactions.
  • Take initiative and maintain accountability for personal performance.
  • Welcome constructive feedback and adapt behaviors as necessary.
  • Act as a brand ambassador for Tapestry at all times.
  • Exhibit flexibility and adaptability to change.
  • Maintain professionalism and composure in all situations.
  • Address customer concerns effectively, involving management when required.
  • Promote a collaborative selling atmosphere.

Operational Responsibilities

  • Execute daily operational tasks, ensuring the store environment meets Tapestry's standards.
  • Adhere to all retail policies, including point-of-sale and loss prevention protocols.
  • Restock inventory on the sales floor as necessary.
  • Process incoming shipments efficiently.

Physical and Scheduling Requirements

Physical: Must possess effective communication skills and the ability to navigate the sales floor and stockroom. Capable of reaching, bending, and lifting items up to fifty pounds for product handling.

Schedule: Availability to work flexible hours to accommodate business needs during peak seasons.

Note: This document serves as a sample of job responsibilities and does not encompass all performance requirements.

Tapestry is an equal opportunity employer.