Customer Service Representative
3 days ago
The Part-Time Center Associate plays a vital role in delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.
This role requires the ability to expertly advise customers on our array of products and services, while also exhibiting confidence in industry best practices.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, and a friendly and genuinely helpful demeanor.
Responsibilities include delivering outstanding customer service, practicing good listening skills, taking ownership of customer shipping needs, and operating equipment and software in an expert fashion.
Additional responsibilities include maintaining a clean and organized working environment, performing other duties as assigned, and meeting the qualifications outlined below.
Responsibilities:- Deliver outstanding customer service to walk-in customers and telephone inquiries
- Practice good listening skills with customers, team members, and leadership
- Take ownership of customer shipping needs and offer viable solutions
- Operate all equipment, software, and devices in an expert fashion
- Maintain a clean, organized, and safe working environment
- Perform other duties as assigned
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 50+ pounds
- Willing and able to work 24 to 28 hours per week for a 7-day work week
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