Customer Service Representative
2 days ago
At Pen Air Federal Credit Union, we're passionate about delivering exceptional service to our members. As a Customer Service Representative, you'll play a vital role in helping our members achieve their financial goals.
Key Responsibilities:- Provide exceptional customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
- Process transactions, including deposits, withdrawals, and payments, while educating members on our products and services.
- Assist members in servicing their accounts, answering questions, and providing guidance on financial products and services.
- Identify opportunities to improve members' financial well-being and recommend solutions through a sales-through-service consultative approach.
- Perform department-specific functions, including document processing, balancing, and troubleshooting machines.
- 1-3 years of experience in a similar or related field.
- High school education or GED.
- Strong interpersonal skills, with the ability to manage multiple priorities and communicate effectively with members and colleagues.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Competitive hourly rate of $18.00.
- Opportunity to work from home after completing training.
- Generous PTO plan, including 20 days for new hires.
- Paid maternal and parental leave.
- Competitive retirement plan and benefits package.
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