Customer Service Representative

2 days ago


Pensacola, Florida, United States Pen Air Federal Credit Union Full time
Customer Service Representative

At Pen Air Federal Credit Union, we're passionate about delivering exceptional service to our members. As a Customer Service Representative, you'll play a vital role in helping our members achieve their financial goals.

Key Responsibilities:
  • Provide exceptional customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, and payments, while educating members on our products and services.
  • Assist members in servicing their accounts, answering questions, and providing guidance on financial products and services.
  • Identify opportunities to improve members' financial well-being and recommend solutions through a sales-through-service consultative approach.
  • Perform department-specific functions, including document processing, balancing, and troubleshooting machines.
Requirements:
  • 1-3 years of experience in a similar or related field.
  • High school education or GED.
  • Strong interpersonal skills, with the ability to manage multiple priorities and communicate effectively with members and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer:
  • Competitive hourly rate of $18.00.
  • Opportunity to work from home after completing training.
  • Generous PTO plan, including 20 days for new hires.
  • Paid maternal and parental leave.
  • Competitive retirement plan and benefits package.


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