Hotel Reservation Manager

3 weeks ago


San Francisco, California, United States Marriott Full time
Job Overview

We are seeking a skilled Hotel Reservation Manager to join our team at Marriott International. In this role, you will be responsible for processing all reservation requests, changes, and cancellations. This includes verifying room availability and rate, explaining policies to callers, and accommodating special requests.

The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment. As a Hotel Reservation Manager, you will be the first point of contact for guests, answering questions about property facilities and room accommodations. You will also be responsible for inputting and accessing data in our reservation system, as well as following sales techniques to maximize revenue.

In addition to your technical skills, you should have a strong passion for delivering exceptional guest service. You will be expected to welcome and acknowledge guests according to company standards, anticipate and address their service needs, and assist individuals with disabilities.

Salary: $45,000 - $60,000 per year (dependent on experience)



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