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System Administrator 2

1 month ago

Annapolis Junction, Maryland, United States M.C. Dean, Inc. Full time
Job Summary:

As a System Administrator 2 at M.C. Dean, Inc., you will be responsible for monitoring, maintaining, and testing of Physical Access Control, CCTV, PSIM, and Integrated Electronic Systems. This role requires a strong understanding of Windows patching and vulnerability remediation, as well as advanced knowledge of Windows Active Directory hierarchy and implementation. You will work closely with multidisciplinary teams to ensure the smooth operation of our systems.

Key Responsibilities:

Manage physical security system support to meet service level agreements

Analyze physical security system performance and recommend improvements

Resolve complex system issues for physical security systems and networks

Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed

Communicate with customers, manufacturers, vendors, and technical specialists

Train system users and other system support personnel as needed

Analyze and modify preventive maintenance checklists for system changes

Troubleshoot system performance issues and implement corrective actions

Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks

Organize and prepare detailed documentation of system performance, including service request records, and analysis

Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

Implementation of Server and Workstation patching and STIG remediation

Requirements:

Bachelor's Degree and 2+ Years of progressive experience or

Associates Degree and 6+ Years of progressive experience or

HS Diploma or Equivalent and 8+ Years of progressive experience

Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions

Requires 2 + years of experience programming/administrating Physical Access Control Systems

Requires previous experience at effectively managing teams of 2 -10 employees

Requires an understanding of Windows patching and vulnerability remediation

Requires advanced knowledge of Windows Active Directory hierarchy and implementation

Requires basic knowledge of large scale networking, VLANS, and routing

Requires reliable attendance at customer site during work hours required by customer

Requires the ability to work flexible shifts that include nights, weekends, and holidays as needed

Requires minimal travel

Requires minimum of Security + Certification, CASP, or CISSP certification preferred

Strong oral, written, and presentation skills

Demonstrated background working with multidisciplinary teams

Demonstrated time management and organization skills to meet deadlines and quality objectives

Strong MS Excel, Word, and PowerPoint skills

Desired / Advantageous Qualifications:

Certification/Experience in CCure 9000 Access Control System

Certification/Experience in AMAG Access Control System

Certification/Experience in BOSCH BVMS

Microsoft SQL Server Query writing and management experience

Experience troubleshooting and maintaining Microsoft Server (2012,2016)

Install and load system operating software

Experience programming/administrating Access Control Systems of any type

Experience with installation, troubleshooting, and testing of security electronics equipment

Abilities:

Exposure to computer screens for an extended period of time

Sitting for extended periods of time

Reach by extending hands or arms in any direction

Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard

Listen to and understand information and ideas presented through spoken words and sentences

Communicate information and ideas in speaking so others will understand

Read and understand information and ideas presented in writing

Apply general rules to specific problems to produce answers that make sense

Identify and understand the speech of another person

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Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception

EOE Minorities/Females/Protected Veterans/Disabled

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