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Information Technology Analyst
2 months ago
ASSA ABLOY Group
As a global leader in access solutions, ASSA ABLOY is dedicated to fostering opportunities for our workforce across the globe. With operations in over 70 countries and a team of approximately 52,000 professionals, we are committed to enhancing safety, security, and accessibility in both physical and digital environments.
At ASSA ABLOY, we value outcomes over titles and backgrounds. We empower our employees to navigate their careers in line with their aspirations and our shared objectives, offering continuous feedback, training, and development opportunities. Our team members are encouraged to expand their influence on local, regional, and global scales.
We actively promote diversity and inclusivity, intentionally building adaptable and collaborative teams that recognize and value diverse perspectives and experiences.
Position Overview
We are seeking an IT Analyst to contribute to our dynamic team. The IT Analyst plays a vital role in ensuring the smooth functioning of business processes and supporting systems to meet the changing demands of stakeholders. This position is essential for maintaining uninterrupted operations and requires a proactive approach in collaboration with various teams.
Key Responsibilities:
- Establish and sustain the ecosystem supporting IT systems and software.
- Address daily operational challenges by identifying, validating, documenting, and resolving business process-related issues.
Primary Duties:
- Handle inbound support requests and help desk tickets from internal users efficiently.
- Ensure timely resolution or escalation of all inquiries while keeping users informed throughout the process.
- Resolve user issues by gathering necessary information, understanding their needs, and exploring viable solutions.
- Maintain a comprehensive understanding of various business applications, processes, and systems.
- Conduct end-user testing for new functionalities as required.
- Troubleshoot issues related to Microsoft 365 applications, including email, Teams, SharePoint, and OneDrive.
- Support IT initiatives, including software and network upgrades, equipment installations, and conference room automation.
- Provide initial technical assistance to employees, addressing software and hardware issues, network connectivity, and printer problems.
- Resolve technical issues related to desktops, laptops, printers, and other peripherals; set up, configure, and maintain these devices.
- Document business functions and processes; identify opportunities for process improvement through information systems or non-system changes.
- Act as a liaison between non-technical stakeholders and technical teams for issue resolution and process change requests.
- Ensure that solutions align with business requirements and specifications; conduct user acceptance testing.
Qualifications:
- A minimum of a two-year Technical Degree in a relevant analytical field.
- At least two years of relevant experience in a manufacturing environment utilizing business analysis for manufacturing processes.
- Strong oral and written communication skills.
- Proficiency in presentations, spreadsheets, flow charting, and word processing.
- Familiarity with Enterprise Resource Planning (ERP) systems, with preference for candidates with JD Edwards experience.
- Experience in a manufacturing setting applying business analysis to manufacturing processes; knowledge of Microsoft SQL Power BI is a plus.
- Exceptional time management, problem-solving, organizational skills, and attention to detail.
- Previous experience with project specification writing is advantageous; understanding of Microsoft Office 365 and related applications.
- Proficiency with Microsoft Active Directory-based networks, Windows, and Mac operating systems.
Equal Opportunity Employer
ASSA ABLOY is an Equal Opportunity Employer.
