T-Mobile Retail Sales Associate

4 weeks ago


Monroe, North Carolina, United States GP Mobile Full time
Job Overview

Retail Sales Representatives at GP Mobile work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies. As a Retail Sales Representative, you will be required to successfully complete new employee training.

Key Responsibilities:

Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
Approach service and sales needs with composure, integrity, and compassion.
Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate:
How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning-fast LTE network
Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
Complete training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Make the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Establish relationships with and partner with T-Mobile employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and hand off small business leads.
Support team initiatives and create an inclusive environment

Requirements:

At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
Bilingual candidates encouraged to apply

What We Offer:

Competitive base pay plus milestone bonuses
Benefits for part-time and full-time associates
Medical, dental and vision benefits
Generous paid time-off programs
Phone service discounts
Serious growth potential for your career

Why Choose GP Mobile?

GP Mobile is a dynamic and inclusive workplace where our team members hustle hard and make a difference, both in their own lives and in the lives of T-Mobile customers all around the country. We're a company that's passionate about the connected world and committed to building a diverse, inclusive, and authentic workplace. If you're looking for a challenging and rewarding role where you can grow your skills and career, we encourage you to apply today.
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