Clinical Team Assistant
5 days ago
At Thundermist Health Center, we are seeking a skilled Clinical Team Assistant to support our clinical staff in delivering exceptional patient care.
This role is critical in ensuring a timely response to incoming calls from the Contact Center and telephone encounters received from various sources.
The Clinical Team Assistant will provide administrative support enabling nurses and other members of the medical team to practice at the top of their license.
Key Responsibilities:
- Determine which calls are appropriate for nurse triage and/or referral to other clinical staff.
- Research patient-specific clinical information within the Electronic Medical Record (EMR).
- Monitor nurse appointment schedules to ensure patients are seen in a timely manner and inform nursing staff of any schedule updates.
- Assist nurses to prioritize telephone encounters based on patient needs.
- Fax test orders to facilities as requested, contributing to patient care.
Requirements:
- Familiarity with medical terminology.
- Prior experience working in a medical/clinical setting.
- Bi-lingual.
- Prior experience as a medical receptionist, patient service representative, or medical assistant.
- Able to work independently and with minimal supervision.
- Able to perform telephone and computer tasks with speed and accuracy.
Working Conditions:
- General office environment with moderate noise level.
- Primarily Monday - Friday, with some flexibility and at the discretion of site nursing leadership.
Thundermist Health Center is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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