Customer Service Representative

3 weeks ago

Gaylord, Michigan, United States Fifth Third Bank Full time

Unlock Your Potential in Banking

We're seeking a talented Customer Service Representative to join our team at Fifth Third Bank in Gaylord, MI. As a key member of our financial center, you'll play a vital role in delivering exceptional customer experiences and helping our customers achieve their financial goals.

Key Responsibilities:

  • Provide top-notch customer service in all interactions, ensuring a positive experience for every customer.
  • Refer customers to the appropriate business partner for consultative conversations, helping them find the right solutions for their financial needs.
  • Work closely with the platform team to maintain the efficient operation of the office, ensuring seamless customer service.
  • Stay up-to-date on bank policies and procedures, taking responsibility for maintaining accurate knowledge and adhering to established guidelines.
  • Handle customer complaints and issues with professionalism, escalating complex matters to leadership as needed.

Requirements:

  • High school diploma or equivalent required.
  • Ability to interact comfortably and confidently with the public, adhering to dress code guidelines.
  • Flexibility in scheduling, with the ability to work a part-time schedule.
  • Strong communication and problem-solving skills, with a focus on delivering exceptional customer service.

About Us:

Fifth Third Bank is committed to creating an inclusive and engaging work environment, where every employee has the opportunity to grow and succeed. We're proud to offer a competitive compensation package, comprehensive benefits, and a range of opportunities for professional development and advancement.

Equal Employment Opportunity:

Fifth Third Bank is an equal opportunity employer, dedicated to promoting diversity and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds and perspectives.

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