Customer Service Representative
1 week ago
At Bear River Mutual Insurance Company, we are seeking a highly skilled and detail-oriented Customer Care Adjuster to join our team. As a Customer Care Adjuster, you will be responsible for providing exceptional customer service to insured, claimants, producers/agents, and FNOL intake, investigation, evaluation, negotiation, and resolution of Property loss claims.
Key Responsibilities:- Provide world-class customer service to internal and external customers
- Evaluate, document, and organize claim records to support payment
- Conduct thorough investigations of coverage, liability, and damages, and maintain supporting evidence for payment or denial
- Work with vehicle repair shops to ensure repairs are completed and all supplement requests are accurate
- Manage rental vehicle and towing processes for claims
- Audit repair estimates for accuracy
- Negotiate claims to a fair resolution
- Responsible for managing costs associated with all aspects of the claims
- Understand and comply with Utah Unfair Claim Practices Act
- College degree or equivalent experience
- Understanding of policy coverage and interpretation
- Understanding of First Notice of Loss (FNOL) intake process
- Working knowledge of auto/property damage estimating
- Knowledge of computer-related applications
- Understanding of the Utah Unfair Claim Practices Act
- 1-2 years claims handling experience
- 1 year of prior property claims handling experience
- 1 year contact center customer service experience
Bear River Mutual Insurance Company, established in 1909, is Utah's oldest and largest personal lines property and casualty insurance company headquartered in Murray, Utah. We are dedicated to providing high-level service to our customers and have been recognized for our success, named one of Utah's Best Companies to Work for by Utah Business Magazine. We are an equal opportunity and at-will employer.
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