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Customer Service Representative

1 month ago

Murray, Kentucky, United States Rotech Healthcare Full time
Job Title: Customer Service Representative - Sleep Therapy

We are seeking a dedicated and customer-focused individual to join our Sleep Central Inbound Call Center team as a Customer Service Representative - Sleep Therapy. In this role, you will be responsible for providing exceptional customer service to our patients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Provide accurate and timely responses to customer inquiries via phone, email, or chat
  • Process new orders and verify patient demographics, payer, and physician-related information
  • Assist customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance
  • Product expert on various mask interfaces and assist with basic mask fit issues
  • First line of contact for CPAP resupply customers
Requirements:
  • High school diploma or equivalent
  • One to three years of related prior work experience in a team-oriented environment
  • Experience in medical field and administrative record management
  • Strong customer service background
Benefits:
  • 401k
  • Medical, Dental, and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Employee Discount Program
  • Employee Recognition Program
  • Bonus and Incentive Opportunities

Rotech Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.