Rental Industry Customer Experience Ambassador

6 days ago


Detroit, Michigan, United States Enterprise Holdings Full time

Company Overview:

National/Alamo Rent A Car is a leading industry player, with a strong commitment to customer satisfaction. As a key member of our team, you will play a vital role in ensuring that every customer experience is exceptional.

Salary and Benefits:

This full-time position offers an attractive salary of $17 per hour, along with comprehensive benefits including health, vision, dental, 401K, and paid time-off.

Job Description:

You will be responsible for providing superior service during all aspects of the rental process, ensuring a quick and efficient experience for customers. This includes assisting club members using the Emerald Aisle program, answering questions, and communicating effectively with colleagues and management.

Responsibilities:

  • Work collaboratively with other team members to achieve high levels of customer satisfaction.
  • Welcome customers as they exit the shuttle bus, directing them to the appropriate exit booth after vehicle selection.
  • Assist with customer queries and concerns to minimize delays and increase efficiency.
  • Communicate service issues to management for prompt resolution.
  • Ensure company standards for vehicle cleanliness and quality control are met.
  • Create a positive experience for club members and customers alike.
  • Provide excellent customer service, addressing their needs and concerns promptly.

Qualifications:

  • Must be at least 18 years old.
  • High School Diploma or equivalent required.
  • Able to work outdoors in various weather conditions with prolonged standing.
  • Minimum 1-year experience in a fast-paced retail environment, providing exceptional customer service.
  • Must be authorized to work in the United States without requiring sponsorship.
  • Valid driver's license with no more than 2 moving violations in the past 3 years and no DUI/DWI or drug-related convictions in the past 5 years.
  • Able to work varying shifts, including mornings, evenings, weekends, and holidays (except religious observances).

Location: Detroit Metro Airport, 338 Lucas Dr, Detroit, MI 48242



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