Rental Industry Customer Experience Ambassador
6 days ago
Company Overview:
National/Alamo Rent A Car is a leading industry player, with a strong commitment to customer satisfaction. As a key member of our team, you will play a vital role in ensuring that every customer experience is exceptional.
Salary and Benefits:
This full-time position offers an attractive salary of $17 per hour, along with comprehensive benefits including health, vision, dental, 401K, and paid time-off.
Job Description:
You will be responsible for providing superior service during all aspects of the rental process, ensuring a quick and efficient experience for customers. This includes assisting club members using the Emerald Aisle program, answering questions, and communicating effectively with colleagues and management.
Responsibilities:
- Work collaboratively with other team members to achieve high levels of customer satisfaction.
- Welcome customers as they exit the shuttle bus, directing them to the appropriate exit booth after vehicle selection.
- Assist with customer queries and concerns to minimize delays and increase efficiency.
- Communicate service issues to management for prompt resolution.
- Ensure company standards for vehicle cleanliness and quality control are met.
- Create a positive experience for club members and customers alike.
- Provide excellent customer service, addressing their needs and concerns promptly.
Qualifications:
- Must be at least 18 years old.
- High School Diploma or equivalent required.
- Able to work outdoors in various weather conditions with prolonged standing.
- Minimum 1-year experience in a fast-paced retail environment, providing exceptional customer service.
- Must be authorized to work in the United States without requiring sponsorship.
- Valid driver's license with no more than 2 moving violations in the past 3 years and no DUI/DWI or drug-related convictions in the past 5 years.
- Able to work varying shifts, including mornings, evenings, weekends, and holidays (except religious observances).
Location: Detroit Metro Airport, 338 Lucas Dr, Detroit, MI 48242
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