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Lead Teller Supervisor

2 months ago


Taunton, Massachusetts, United States TAUNTON FEDERAL CREDIT UNION Full time
Position Overview

Taunton Federal Credit Union is seeking a skilled banking professional who is meticulous, customer-oriented, and capable of overseeing a dynamic teller team. This role involves assisting members at various branch locations and via phone with a range of services including transactions, account management, and loan inquiries. The ideal candidate will possess a keen eye for detail and be adept at managing daily branch functions, including vault and ATM responsibilities, while also providing leadership to staff as necessary.

Key Responsibilities

  • Supervise and mentor team members as instructed, offering support and addressing staff inquiries.
  • Guide staff to relevant resources as required and manage break schedules while assisting with time management.
  • Process member financial transactions such as deposits, withdrawals, and loan payments; issue money orders and bank checks; and facilitate account transfers as directed.
  • Ensure accurate balancing of cash drawers and daily transactions.
  • Oversee the opening and closing of the branch, ensuring compliance with Credit Union Security policies and procedures.
  • Manage and balance ATM and vault operations daily, addressing any issues promptly.
  • Conduct audits of cash drawers as necessary and provide coverage across all branches as needed.
  • Verify and record transactions on member accounts while maintaining accurate records for both members and the Credit Union.
  • Welcome members and provide general information about services, directing them to the appropriate departments for specific inquiries.
  • Facilitate the opening and closing of individual and joint accounts, and interview loan applicants using the core processing system to submit requests.
  • Perform additional job-related duties as assigned.

Qualifications

  • High school diploma or GED.
  • A minimum of one year of experience in a banking or credit union environment is preferred.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple priorities effectively.
  • Capacity to work independently and follow through on tasks.
  • Excellent communication abilities.

Physical Requirements

  • Full range of motion in upper and lower extremities.
  • Continuous activities include hearing, talking, sitting, and vision.
  • Frequent activities include standing, using hands and fingers for handling or feeling, and lifting up to 10 lbs.
  • Occasional activities include walking, reaching, stooping, kneeling, and lifting heavier weights.

Taunton Federal Credit Union is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against based on disability.