Dialer Operations Manager

2 weeks ago


Irvine, California, United States Alleviatefinancial Full time
About the Role

We are seeking an experienced Dialer Manager to lead our call center operations and drive optimal performance. The ideal candidate will oversee dialer system setup, configuration, and troubleshooting, ensuring seamless call center operations.

Key Responsibilities
  • Manage and maintain the call center dialer system, including setup, configuration, and troubleshooting
  • Monitor real-time call center performance and make necessary adjustments to meet service level agreements (SLAs)
  • Collaborate with Workforce Management to optimize staffing levels and ensure adequate coverage
  • Analyze call center data to identify trends, forecast call volumes, and create schedules that align with business needs
  • Collaborate with department Leadership to address staffing issues and improve overall call center efficiency
  • Provide training and support to call center agents on dialer usage and best practices
  • Communicate performance around both simple and complex messages around performance to various stakeholders
  • Responsible for development, testing, implementation, and production of daily business reporting as it pertains to call center operations
  • Identifying and implementing process improvements
  • Ensure compliance with all relevant regulations and company policies
Requirements
  • Minimum 5 years of related call center technology in a high-volume contact center
  • Experience in the debt settlement or related personal finance fields preferred
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proficiency in using call center software and tools
  • Ability to work in a fast-paced, dynamic environment
  • Strong attention to detail and organizational skills
About Alleviate Financial Solutions

Alleviate Financial Solutions is a leading provider of debt relief solutions, dedicated to helping individuals and families regain control of their financial future. Our team is passionate about delivering exceptional customer experiences and driving business growth.

What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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