Desktop Support Specialist

1 week ago


Tucson, Arizona, United States InTegriLogic Corp Full time
Job Title: Desktop and Cloud Services Tech Support

We are seeking a highly skilled and motivated Desktop and Cloud Services Tech Support professional to join our team at InTegriLogic Corp. As a key member of our IT Services team, you will provide top-notch technical support to our clients across 10 states, focusing on the healthcare industry.

Responsibilities:
  • Provide remote and on-site technical support for our clients, ensuring timely and effective resolution of issues.
  • Identify opportunities for improvement and implement solutions to enhance our clients' experience.
  • Configure, service, and repair Windows-based computers, as well as networking hardware and software.
  • Troubleshoot and resolve complex technical issues, including printer configuration and network setup.
  • Document all client interactions and issues in our ticketing system, ensuring accurate time tracking and high-quality documentation.
  • Maintain a high level of customer satisfaction and adhere to our company's quality standards.
Requirements:
  • 2+ years of experience in configuring and repairing Microsoft Windows-based computers, including Windows Desktop and Server Operating Systems, Office versions, and Microsoft Active Directory.
  • A+ Technical Certification or equivalent experience required.
  • Experience with ConnectWise suite of management tools and networking equipment configuration from vendors like Cisco, SonicWall, and Ruckus.
  • Excellent communication, problem-solving, and critical thinking skills, with the ability to work effectively in a fast-paced environment.
What We Offer:
  • Competitive salary and benefits package, including 401(k) matching, dental insurance, and paid time off.
  • Opportunities for advancement and professional growth within our company.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.


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