Desktop Support Specialist

2 weeks ago


Tucson, Arizona, United States InTegriLogic Corp Full time
About the Role

We are seeking a highly skilled Desktop and Cloud Services Service Desk Technician to join our team at InTegriLogic Corp. As a key member of our IT Services team, you will provide on-site and remote technical support to our clients across 10 states.

Key Responsibilities
  • Provide technical support for Windows-based computers, including configuration, repair, and troubleshooting.
  • Configure and service networking equipment from vendors such as Cisco, SonicWall, and Ruckus.
  • Provide user account support in Microsoft Active Directory.
  • Identify opportunities for improvement and implement solutions to enhance client experience.
  • Maintain accurate documentation in our ticketing system.
  • Collaborate with 3rd party vendors to resolve client issues.
Requirements
  • 2+ years' experience in configuring and repairing Microsoft Windows-based computers.
  • Strong knowledge of Windows Desktop and Server Operating Systems, as well as Office versions.
  • Basic experience with Microsoft Active Directory Users & Computers.
  • A+ Technical Certification or equivalent experience required.
  • Experience with ConnectWise suite of management tools a plus.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for advancement and professional growth.
  • A fast-paced and dynamic work environment.


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