IT Systems Analyst
4 weeks ago
About the Role:
A.C. Coy is seeking a highly skilled IT Systems Analyst to join our team on an onsite basis. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our internal systems.
Key Responsibilities:
- Technical Support: Provide timely and effective technical support for critical systems, ensuring minimal downtime and optimal performance.
- Software Rollout and Support: Coordinate and perform software rollout, training, and support, ensuring seamless integration and adoption.
- Project Coordination: Collaborate with vendors, end-users, and IT staff on projects, ensuring successful implementation and delivery.
- Problem-Solving: Troubleshoot problems reported by end-users, identify user needs, and recommend solutions, implementing fixes to resolve issues.
- Business Relationships: Build and maintain strong business relationships with all levels of staff and management, fostering a collaborative and supportive work environment.
- System Maintenance: Work closely with technical staff, vendors, and IT teams to ensure system readiness and reliability, performing data cleanup activities as needed.
- Documentation and Specifications: Provide documentation and technical specifications to IT staff for planning and implementing new or upgraded IT infrastructure, researching and recommending innovative approaches to improve the overall IT environment.
- Security and Availability: Ensure security is top priority with all solutions, striving to maintain system availability and integrity.
Requirements:
- Education: Bachelor's degree in Information Technology or other relevant discipline.
- Experience: 4+ years' experience and/or training, or equivalent combination of education and experience.
- Skills: Exceptional analytical and problem-solving skills, ability to manage multiple projects simultaneously, working knowledge of Microsoft Windows Environments, Active Directory (AD), Azure AD, and Office 365 Products.
- Personal Qualities: Excellent communication and customer service skills, good leadership, planning, organizational, and prioritization skills, ability to work with minimal supervision within a fast-paced team, and foster teamwork.
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