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Automotive Systems Specialist

1 month ago

Warren, Michigan, United States Pomeroy Full time

Job Summary

We are seeking a highly skilled Automotive Systems Specialist to join our team at Pomeroy. The successful candidate will provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.

Key Responsibilities:

  • Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
  • Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Assist in investigating and resolving complex installations and maintenance matters of significance.
  • Instruct customers in the operation and maintenance of systems/equipment.
  • Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.

Requirements:

  • High school diploma or G.E.D.
  • 1-2 years of service desk or field support experience.
  • Knowledge of Office 365, Microsoft applications, and use of ticket system (Service Now preferred).
  • Experience working with hardware, software, and office equipment products.

Working Environment:

The successful candidate will work in an office/automotive plant environment and may be required to work overtime occasionally.