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Service Operations Technician

2 months ago

Midland, Texas, United States Wilks Brothers Full time
Service Operations Technician

Position Overview: The Service Operations Technician is tasked with the upkeep, servicing, and travel to client locations for the repair and maintenance of substantial industrial machinery; it is essential to keep the service vehicle in a tidy and professional condition.

Primary Duties and Responsibilities:
  • Capable of identifying basic mechanical issues.
  • Operates, maintains, and troubleshoots machinery, including conducting tests and diagnostics.
  • Monitors, assesses, and modifies processes or machinery to enhance quality and efficiency.
  • Diagnoses both simple and intricate mechanical challenges.
  • Collaborates with fellow technicians to execute repairs and maintenance as required.
  • Possesses knowledge of oil field and engine machinery.
  • Completes tasks in an efficient and effective manner.
  • Finalizes service assignments as necessary within designated timeframes.
  • Communicates effectively with clients, colleagues, and management.
  • Adheres to all organizational policies and procedures.
  • Participates in training sessions as required.
  • Undertakes additional responsibilities as assigned by supervisor or manager.
Required Qualifications and Experience:
  • 2+ years of experience with comparable industrial machinery is strongly preferred.
  • 2-5 years of prior field service experience is preferred.
  • Must be capable of executing complex repairs accurately and safely in both workshop and field settings.
  • Must possess a basic set of hand tools.
  • Must hold a valid driver’s license or commercial driver’s license.
  • Able to travel overnight between locations as necessary.
  • High school diploma or equivalent is required.
  • Proficient in the English language.
Working Environment:
  • Engages in bending, lifting, climbing, pushing, pulling, kneeling, sitting, standing, walking, squatting, and crawling.
  • The core responsibilities of this role necessitate moderate to heavy lifting and carrying.
  • Extended periods of sitting on a forklift or other warehouse equipment may be required.
  • Exposure to moderate noise levels, vibrations, and bright lights; as well as dust, fumes, and gases; and various climate conditions including heat, cold, humidity, rain, and snow.
  • Must be able to wear standard protective or safety gear such as safety shoes, glasses, gloves, hearing protection, and hard hats when necessary.
  • Must be able to work under stressful conditions at times.
  • Must react swiftly using hands, fingers, or feet.
  • Must be able to lift and move a 40-pound wooden skid or pallet.
  • Ability to navigate throughout the facility as required to conduct safety inspections.
  • Must be able to comprehend and follow both written and verbal instructions.
  • Must be able to complete tasks despite frequent interruptions.
  • Must exercise discretion and independent judgment as necessary.
  • Must be able to communicate clearly on the phone and with colleagues.

This job description is not intended to be an exhaustive list of responsibilities or as an employment contract between the employer and the employee. The above statements are meant to describe the general nature and level of work performed by employees assigned to this classification and are subject to change as the needs of the employer and job requirements evolve. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodations for specific disabilities will be made for the employee/applicant when feasible.

I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation.