Customer Service Ambassador

1 month ago


Phoenix Arizona, United States Master Electronics Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide top-notch customer support via phone, email, and other communication channels
  • Assist customers with placing orders, tracking shipments, and handling returns or cancellations
  • Share product information, pricing, and availability to ensure customers have the necessary details
  • Solve issues related to products, shipping, or payments in a timely and efficient manner
  • Collaborate with internal departments to resolve customer issues quickly
  • Update customer details in our system and process orders and refunds as needed
  • Communicate promotions, discounts, and special offers to customers
  • Identify opportunities to improve our processes and share feedback with the team
  • Meet or exceed customer service targets and goals
Requirements
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Comfortable using Microsoft Office and CRM tools
  • Sharp problem-solving skills and ability to analyze situations quickly
  • Experience with customer service platforms, such as Zendesk, is a plus
  • High school diploma or equivalent (preferred)
About Master Electronics

Master Electronics is a leading global authorized distributor of electronic components, committed to providing equal employment opportunities for all applicants and employees. We are a family-owned company with a strong focus on relationships, responsive service, and added value. Our fast-paced and entrepreneurial environment requires a professional, flexible, and self-starter attitude.



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