Care Coordination Associate

1 month ago


Greenville, South Carolina, United States Prisma Health Full time

Job Summary

We are seeking a skilled Healthcare Liaison to join our team at Prisma Health. As a key member of our Hospital Care Management Department, you will play a vital role in supporting patient throughput and ensuring seamless transitions of care.

Key Responsibilities

  • Support patient transitions by performing activities such as referrals and placement for post-acute services, providing notification letters to patients and families regarding regulatory rights, and maintaining consistent communication with post-acute providers and care management staff.
  • Efficiently manage all payer communications, including faxes and voice mails from payors for authorizations and denials.
  • Communicate with payors regarding discharge dates and dispositions.
  • Manage the authorization fields in the Electronic Medical Record (EMR) and work accounts timely to ensure that billing is processed efficiently.
  • Interact with patients and facilitate communication between care team members.
  • Document communications in the EMR with payors, delivery of forms, and interactions with patients and care team members, as appropriate.

Requirements

  • High School diploma, GED or higher.
  • 1 year of experience in a healthcare setting, preferably in a unit secretary, physician practice, health insurance, or related healthcare facility.

Preferred Qualifications

  • Medical Terminology course/knowledge.

Work Environment

This is a non-management role that will report to a supervisor, manager, director, or executive.


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