Customer Care Coordinator

4 days ago

Greenville, South Carolina, United States Lennar Homes Full time
Customer Care Coordinator Job Description

About the Role:

We are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Lennar Homes. As a Customer Care Coordinator, you will be responsible for handling all incoming customer care telephone calls and inquiries, processing and managing all paperwork and information related to customer care and quality assurance, and maintaining customer care records and supporting various department activities.

Responsibilities:

  • Prepare and distribute customer care lot files, walk-thru books, and related materials to project Customer Care Representatives (CCRs).
  • Receive and process homeowner service requests promptly according to established policies, including settlement and release forms and check requests.
  • Maintain customer care work authorizations and back charges.
  • Obtain supervisor approval for all customer care work authorizations and invoices.
  • Distribute the trade partner list for each community to customer care representatives.
  • Collect and update project customer care status information, input it into the system, and distribute weekly project reports.
  • Develop and maintain an organized filing system for projects and individual lots to ensure quick access to all correspondence and related data.
  • Manage the inventory of customer care forms and walk-thru books.
  • Order office supplies for the customer care department and representatives.
  • Assist customer care representatives with scheduling trade partners and homeowner appointments.
  • Provide support to customer care and/or construction staff.
  • Perform any additional duties as assigned.

Requirements:

  • Three (3) years of customer service experience, preferably with a homebuilder.
  • High school diploma or GED required.
  • Intermediate proficiency in Microsoft Office.
  • Strong organizational skills.
  • Minimum typing speed of 50 WPM with accuracy for data entry.
  • Valid drivers license.
  • Excellent communication and interpersonal skills.
  • Professional attitude required to positively represent the company.
  • Regular attendance and punctuality relative to the daily work schedule are mandatory.
  • Ability to understand and follow work rules and procedures.

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies weighing 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator and telephone equipment.

Life at Lennar:

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyones Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennars policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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