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Customer Service Director

4 weeks ago

Casa Grande, Arizona, United States All Ways Caring HomeCare Full time

About the Role:

We are seeking a highly skilled Customer Service Manager to join our team at All Ways Caring HomeCare. As a key member of our leadership team, you will be responsible for ensuring exceptional client satisfaction and quality care for our valued clients.

Key Responsibilities:

  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to caregivers who provide direct care to clients
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong and positive relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks

Requirements:

  • Associate or bachelor's degree in business, nursing, social services, or related field of study preferred
  • Accountable, reliable, and ability to work independently with good judgment
  • Valid driver's license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills