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Donor Services Operations Director

2 months ago

Ardmore, Oklahoma, United States Oklahoma Blood Institute Full time

{"h1": "Donor Services Operations Director", "p": "Join the Oklahoma Blood Institute team as a Donor Services Operations Director and lead the charge in providing exceptional donor experiences and operational efficiency.

As a key member of our leadership team, you will be responsible for overseeing all aspects of donor services operations, including staffing, training, and quality control.

Key Responsibilities:

* Provide leadership and direction to Donor Services staff
* Ensure optimal department efficiency by meeting successful product collection, financial, quality, compliance, and customer service goals
* Develop and implement processes to improve donor experience and operational efficiency
* Monitor and analyze data to inform decision-making and drive business results

Requirements:

* Bachelor\u2019s degree in medical and/or management
* Minimum of five years management experience, blood bank focus preferred
* Strong leadership, customer service, technical, and organizational skills
* Strong spoken and written communication skills
* Diplomatic interpersonal style with excellent conflict resolution techniques
* Professional appearance and manner
* Enthusiastic, creative, high energy demeanor
* Self-starting and self-directing work capabilities
* Ability to work calmly under stressful conditions
* Ability to create and deliver an institutional vision
* Strong PC skills (e.g. Word, Excel, PowerPoint, etc.) preferred
* Flexibility to work long and unscheduled hours

If you are a motivated and results-driven leader with a passion for donor services, we encourage you to apply for this exciting opportunity.

Apply now and take the first step towards a rewarding career with the Oklahoma Blood Institute"}