Hotel Guest Services Representative

2 weeks ago


Valencia, California, United States Residence Inn Valencia Full time
Job Summary

The Hotel Guest Services Representative is responsible for providing exceptional customer service to guests and visitors of the hotel. This includes checking guests in and out, processing payments, and answering phone calls in a prompt and courteous manner.

Key Responsibilities
  • Welcome guests in a friendly and professional manner
  • Register guests, issue room keys, and provide information on hotel services and room location
  • Process all cash and credit card transactions accurately and efficiently
  • Issue, control, and release guest safe-deposit boxes
  • Communicate any outstanding guest requests or issues to management
  • Respond to guest complaints and make service recovery gestures
Qualifications
  • 1-2 years of customer service experience
  • Ability to stand for 8 hours
  • Basic knowledge of computers and software, including email, word processing, and hotel management systems
Benefits
  • Excellent benefits package, including medical, dental, life insurance, and 401k with company match
  • Travel discount program
  • Opportunity to grow and advance within the company


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