Front Desk Operations Manager
1 day ago
{"Job Title": "Front Desk Supervisor", "Job Summary": "At Excel Hotel Group, we are seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our hotel staff, you will be responsible for ensuring the efficient and effective operation of the Front Desk department. Your primary goal will be to provide exceptional guest service, while also guiding and directing line staff to achieve established goals and objectives.
Responsibilities:
* Welcome guests in a friendly, prompt, and professional manner.
* Schedule, coordinate, direct, and delegate work to Front Desk department associates.
* Manage the performance of Front Desk agents, coaching and counseling as deemed to be appropriate, and conduct annual performance reviews.
* Train new employees on compliance with company, hotel, and brand standards.
* Make recommendations for disciplinary action of employees as appropriate.
* Maintain good working relationships and communications with all departments.
* Verify accurate room status information is maintained and properly communicated according to the procedures established.
* Resolve guest complaints quickly, efficiently, and courteously.
* Update, maintain, monitor, and prepare group information and requirements, including relaying the appropriate information to relevant departments.
Qualifications:
* 1-2 years of customer service experience.
* Ability to stand for 8 hours.
* Basic knowledge of computers and software, including the ability to use email, word processing, spreadsheet software, and hotel management system.
Benefits/Perks:
* Excellent benefits, including medical, dental, life, PTO, and 401k with company match for full-time associates.
* We offer an excellent travel discount program.
* Opportunity to grow, we promote from within.
Compensation: $19.50 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.", "lang_code": "en"}
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