IT Support Specialist
1 week ago
Cognizant is seeking an IT Support Specialist to provide deskside support to end-users in a corporate environment. The ideal candidate will have excellent communication and customer service skills, as well as the ability to solve hardware and software issues on desktops, laptops, and mobile devices.
About the RoleAs an IT Support Specialist, you will be responsible for providing level 2 onsite or remote support for sophisticated customer issues and requests. This includes deploying software releases, system upgrades, and patches on end-user devices, as well as leading activities such as customer relocations and departmental infrastructure build-out.
Key Responsibilities- Provide deskside support to end-users in a corporate environment
- Solve hardware and software issues on desktops, laptops, and mobile devices
- Deploy software releases, system upgrades, and patches on end-user devices
- Lead deployment of software releases, system upgrades and patches on end user devices
- Accountable for procurement and Asset management of end user devices
- Perform onsite installations or replacements of various hardware components and software repair
- Familiarity with remote access tools and techniques
- Experience working with Active Directory and other directory services
To be successful in this role, you will need:
- Excellent communication and customer service skills
- Ability to solve hardware and software issues on desktops, laptops, and mobile devices
- Familiarity with remote access tools and techniques
- Experience working with Active Directory and other directory services
- Required skills: Active Directory, Windows 10, Windows 11 and Macintosh Os and Intune / SCCM Tool and Beyond Trust + Logme In tools
The annual salary for this position is between $63,500 - $74,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
BenefitsCognizant offers a comprehensive benefits package, including:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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