Customer Support Specialist

2 days ago


Tampa FL USA, United States VXI Global Solutions Full time
About the Role

At VXI Global Solutions, we are seeking a highly skilled and customer-focused Customer Support Specialist to join our team in a work-from-home setting. This role is ideal for individuals who enjoy providing exceptional support and have a passion for technology.

Job Description

As a Customer Support Specialist, you will be responsible for delivering top-notch customer service by actively listening to customers' concerns, questions, and issues related to their smartphones. You will respond promptly and professionally to provide technical solutions and assistance, guiding customers through step-by-step troubleshooting processes to identify and resolve technical issues.

You will also develop and maintain in-depth knowledge of smartphones and associated applications, staying up-to-date with the latest features and updates to provide accurate information to customers.

Additional responsibilities include:

  • Accurately recording customer interactions, technical details, and resolutions in our CRM system
  • Escalating critical issues, product defects, or recurring problems to internal teams for timely solutions and product improvements
  • Empowering customers with knowledge by providing tips, best practices, and guidance on using iPhone features and applications effectively
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent education
  • Previous experience in a customer support or technical support role, preferably in a call center environment (desirable)
  • Solid technical knowledge of smartphones and associated applications
  • Excellent verbal communication and active listening skills
  • Patient, empathetic, and customer-centric mindset
  • Strong problem-solving abilities and the capacity to think on your feet
  • Ability to multitask, manage time effectively, and adapt to a fast-paced and dynamic work environment
Compensation and Benefits

We offer a competitive hourly rate of $17.31 per hour, as well as a range of benefits including daily pay, company-provided equipment, full health insurance (medical, dental, and vision), and abundant advancement opportunities.

We are an equal opportunity employer and welcome applicants from diverse backgrounds.

What We're Looking For

We're looking for self-starters who are comfortable working independently in a remote environment. If you're a tech-savvy individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.



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