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Benefit Programs Specialist II

2 months ago

Charlotte, North Carolina, United States Commonwealth of Virginia Full time
Job Summary

The Commonwealth of Virginia is seeking a highly skilled Benefit Programs Specialist II to join our team. As a key member of our organization, you will be responsible for determining and re-determining the eligibility of individuals and families for various social services' benefit programs.

Key Responsibilities
  • Interview applicants to gather necessary information and re-evaluate their continuing eligibility.
  • Explain benefit programs and determine reasons and need for assistance.
  • Process applications for financial assistance and diversion, and determine eligibility for assistance and benefit levels using automated systems and manual methods.
  • Interpret policies and procedures applicable to the various programs.
  • Monitor cases for changes in recipient circumstances, and implement changes to appropriately reflect benefit levels within guidelines.
  • Evaluate employability status of clients and explore potential sources of income.
  • Refers clients to service workers as the result of overall assessment of situation.
  • Prepare reports and maintain client records.
  • Identify possible fraud and make appropriate referrals.
  • Evaluate consistency and completeness of data secured, and where indicated substantiate its accuracy.
  • Explain programs and rights/responsibilities of applicants and recipients.
  • Explore other possible sources of income.
  • Compute assistance plans.
  • Determine the amount of allowances for special circumstance items such as household equipment.
  • Identify clearly discernible social problems and make referrals to Social Workers.
  • Provide applicants or recipients with information about other agencies where they may go for services as needed.
  • Explain a variety of programs under the social services umbrella such as employment services, child support services and child care services.
Requirements
  • Working knowledge of practices of public service organizations, economic and basic human behavior, financial assistance programs sufficient to determine/re-determine eligibility for benefits, eligibility requirements for social service assistance as outlined by State, Local and Federal guidelines, regulations and policies, mathematics to calculate percentages, formulas and averages to solve mathematical problems, and interviewing techniques such as data collection and investigation.
  • Skill in operating a personal computer and the associated office and agency software.
  • Demonstrated ability to communicate effectively both orally and in writing with a broad spectrum of individuals, interview, gather information, re-evaluate each client's situation, and make referrals, determine a client's ownership share in situations, make mathematical computations, analyze information and determine from a variety of sources missing information and gaps, apply common sense understanding to carry out instructions furnished in written or oral form, use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data, maintain professional ethics related to confidentiality, exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions, and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.
  • Same as required in Benefit Program Specialist I with experience in benefit programs, use of computer software and hardware, and completion of required Benefit Programs training OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.