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Guest Services Representative

2 months ago

Islandia, New York, United States Hampton Inn Islandia Full time

Compensation Type: Hourly

Company Overview: Hampton Inn Islandia is a leading name in the hospitality sector, recognized for its commitment to excellence and guest satisfaction. Our establishment is part of a larger network known for its innovative approach to hotel management and guest services.

Position Overview: The Guest Services Representative plays a crucial role in ensuring that all guests receive attentive, courteous, and efficient service from the moment they arrive until their departure. This position is essential in maximizing room revenue and occupancy while maintaining high standards of service.

Key Responsibilities:

  • Respond to guest inquiries regarding local attractions, dining options, and transportation.
  • Adhere to all cash handling and credit policies.
  • Stay informed about current rates, packages, and promotional offers.
  • Maintain familiarity with in-house groups and events.
  • Recognize closed-out and restricted dates for reservations.
  • Gather necessary information for room bookings and follow established procedures for quoting rates.
  • Understand hospitality terminology and emergency protocols.
  • Facilitate check-ins and checkouts in a friendly and efficient manner.
  • Utilize proper communication etiquette when interacting with team members.
  • Master the operation of the Front Desk computer system.
  • Complete all tasks outlined in the shift checklist promptly and efficiently.
  • Conduct bucket checks, room rate verifications, and housekeeping reports.
  • Prepare individual paperwork for shift closure in accordance with hotel standards.
  • Promote and maintain guest programs and special offers.
  • Ensure a clean and organized work environment.
  • Assist guests with safe deposit box access.

Qualifications:

  • Completion of college coursework in a related field is beneficial.
  • Prior experience in a hotel or similar environment is preferred.
  • A high school diploma or equivalent is required.
  • Proficiency in computer systems is necessary.
  • Experience in customer service is advantageous.
  • Maintain a warm and approachable demeanor at all times.
  • Effective verbal and written communication skills are essential.
  • Ability to listen, understand, and address concerns raised by guests and colleagues.
  • Capable of multitasking and prioritizing responsibilities to meet deadlines.
  • Approach all interactions with guests and team members in a friendly and service-oriented manner.
  • Regular attendance is expected in compliance with hotel standards.
  • Maintain high standards of personal appearance and grooming.
  • Adhere to company standards and regulations to promote safe and efficient operations.
  • Focus on productivity and assist in identifying and resolving issues.
  • Proficient in problem-solving and anticipating operational needs.
  • Ability to understand and apply complex information from various sources.
  • Willingness to cross-train in other hotel-related areas.
  • Maintain confidentiality of sensitive information.
  • Demonstrate initiative in anticipating guest needs.
  • Perform additional duties as assigned by management.

Salary Range: $16.00 - $17.50 per hour