Solutions Architect Team Lead

1 week ago

New York, New York, United States Sapio Sciences LLC Full time
About Sapio Sciences

Sapio Sciences is a leading provider of laboratory management solutions that include Electronic Lab Notebooks (ELN) and Laboratory Information Management Systems (LIMS). Our innovative solutions help scientific, and research organizations streamline their processes and enhance their productivity.

Position Summary

We are seeking a highly skilled and experienced Solutions Architect Team Lead to join our team. The successful candidate will play a pivotal role in driving our projects forward, guiding and mentoring a team of professionals, and ensuring their growth and alignment with our strategic goals.

Key Responsibilities
  • Platform and Product Expertise: Stay updated with new platform enhancements and functionalities, ensuring the team is adequately trained to leverage these updates. Develop and maintain a deep understanding of Sapio Sciences' products and services.
  • Solution Design and Deployment: Collaborate with the Sapio Sciences team, including the Business Analyst, to understand customer requirements and processes. Design and deploy solutions using an agile approach, ensuring deliverables are met within time, budget, and quality parameters. Advise customers on best practices to optimize deployment success.
  • Customer Support and Engagement: Provide third-tier support post-implementation, act as a liaison between the product team and customers to ensure functionality meets customer needs, and drive the Sapio Sciences agile deployment methodology. Document customer feedback and address issues to enhance the customer experience and project success.
  • Project and Process Management: Support Project Managers in delivering customer projects, ensure all team members adhere to agreed processes and best practices, and oversee proper time tracking and management. Maintain meticulous documentation of all Solution Architect-related deployment services.
  • Team Leadership and Development: Line manage a designated team of Solution Architects and Application Engineers, providing guidance, mentorship, and fostering a culture of continuous learning. Lead weekly team meetings, conduct performance reviews, provide professional development feedback, and report on key team performance metrics. Act as a point of escalation.
  • Collaboration and Process Improvement: Work closely with the wider Customer Success team to establish scalable processes and methods that enhance project delivery and customer satisfaction.
Requirements
  • Minimum 5 years of experience in designing and delivering solutions for LIMS, ELN, or other complex software in a customer-facing role.
  • Minimum 5 years of experience in team leadership and/or line management.
  • Proficient in managing tickets using JIRA or a similar system.
Preferred Skills and Abilities
  • Strong problem-solving and innovation skills.
  • Proven experience in managing complex projects, leading teams, and effectively applying agile methodologies.
  • Exceptional organizational skills with a focus on delivering workloads accurately and on time.
  • Excellent verbal and written communication skills, capable of articulating complex technical concepts to both technical and non-technical audiences.
  • Demonstrated success in working responsibly and effectively from a home office.
Travel Requirements

Willingness to travel to customer sites up to 30% of the time and to be present in the York, Pennsylvania office once a month.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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